Evocative Essentials Retail Policy
Online and Phone Orders: All orders placed online can be paid via PayPal. To pay with Visa orMastercard, please phone us at 705-526-9963 to place your order during our normal business hours. If you get our voicemail during normal business hours, we are busy assisting customers. Please leave a message and we will gladly return your call.
Shipping/Handling: Although we strive to ship from our warehouse the same day your order is placed, the truth of the matter is we may take 1-3 days to ship out to you. We currently ship within Canada using Good ol' fashioned Canada Post. All orders over $75 will receive a free gift! Depending on your location, your order on average may take 3-5 days to arrive at your door. If you would like expedited service, shipping is usually 1-3 days, again depending on your location. Cost of regular shipping is $11 and expedited is $15. Want it fast? It may be worth the extra couple dollars!
Returns: All orders come with a 15 day, money back guarantee. In order to qualify, you must email us immediately to let us know why you have decided to return your product without hurting its feelings. The product must be in its original packaging in an unopened, new state along with the original receipt. Shipping charges are not refundable.
Additions/Cancellations: Please check your order for accuracy. Once an order has been placed, it cannot be changed. Any cancellations will be charged a 15% restocking/handling fee which will be subtracted from your refund.
Backorders: We all know stuff happens but we do our best to ensure no backorders! If that's the case, we will ship it out to you at no extra cost to you with a huge letter of apology.
Incorrect/Damaged or Lost Goods: Heaven forbid this should happen, but if it does, please take a picture of the incorrect or damaged product and contact us immediately. If you suspect your package is lost, contact us immediately so we can track it.
Privacy: We never share your personal information. What happens at Evocative, stays at Evocative! Sensitive information is encrypted and transmitted using state of the art (SSL) technology. Promise.
Holiday Closings: Everyone deserves a holiday, right? We will be closed all STAT days. For updated STAT dates, please visit
Disclaimer: Although allergic reactions to pure and natural products is rare, these things do and can happen. If you have an adverse reaction, discontinue use and consider passing on the product to someone who will love you for it. And, however yummy our products taste, do not ingest.